Stay on top of your plan or prepaid service with My Vodafone. View and pay bills, recharge your prepaid service, check your usage and update your account settings.
Chat with TOBi 24/7
TOBi, our My Vodafone chat bot, can answer your questions 24/7 through the My Vodafone app.
Manage your plan
Pay your bill, change plans, manage direct debit, or view recent bills. You can also purchase add-ons.
Manage your prepaid service
Recharge your prepaid service using a credit card, voucher or PayPal. You can also view your recharge history.
Manage your nbn™ service
Pay your bill, manage direct debit, or view recent bills. You can also check your installation appointment, activation date or track delivery of your modem.
My Vodafone is the perfect app to make the most of your service. You can pay your bill or recharge your prepaid service, check your account balance and usage history, get an add-on, update your settings, and much more.
It's best to access My Vodafone through the app on your Vodafone mobile. You can also access My Vodafone on other devices through a web browser.
Regardless of whether you access My Vodafone through the app or the web version, you'll be directed to the My Vodafone login page. On the login page, you need to enter your Vodafone mobile, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn™. We'll then send an instant login link to you via SMS or email.
If you're having issues accessing My Vodafone, check out our troubleshooting guide.
We’re in the process of rolling out our helpful chatbot, Tobi. Tobi will be able to help by directing you to the most appropriate page for your enquiry.
Tobi is currently only available to customers with one plan on their account, but will be available to all customers at a later date. To chat with Tobi, make sure you have the latest version of the My Vodafone app and either click the ‘need help’ bubble or select ‘chat with us’ from the app menu.
No. Business Flex and corporate account customers are unable to use My Vodafone. If you’d like information around your service, please contact your Account Manager.